Frequently Asked Questions
Welcome to our FAQ page. Here you’ll find answers to the most common questions about our services, processes, and policies. We’ve put this section together to help you get quick, clear information without having to reach out directly.
If you don’t see your question answered here, feel free to contact us—we’re always happy to help.
No. It is not needed to replace failed double glazed units. Fensa and similar bodies are for replacement frames complete. Fensa certification is for new installations replacing existing frames. So no, not required.
Unfortunately not as it’s not just the width & height. We also need to know the thickness of the unit, type of glass and a few other more technical details.
No chance! I’ve seen loads of it over the years and the results are extremely poor. So many say they’ve gone down that road with much regret as the moisture returns within months, sometimes weeks.
No. It won’t cost you a penny for us to take a look at what needs doing. You’ll receive the quotation by your choice of email, telephone or in the post.
We don’t have one as we are purely just a site visit business.
Absolutely, all fully insured.
Yes, we stand behind the quality of our repairs and the local components we use. For your peace of mind, we provide the following guarantees:
- 5 Years on all replacement glass units.
- 2 Years on all ironmongery (handles, hinges, and locks).
- 1 Year on labour-only jobs and adjustments.
Does that seem shorter than a new installation guarantee? > Interestingly, if you read the small print from major window companies, you’ll find they typically offer the exact same: 5 years on glass and 2 years on ironmongery.
The “20-year guarantee” they advertise so loudly usually only applies to the plastic frames themselves! Since we are reusing your perfectly good frames and simply refreshing the parts, you’re cgetting the same protection for a fraction of the cost.
Have More Questions?
Contact us today for a FREE quote and discover a smarter alternative to replacing your doors and windows. With honest advice and high-quality repairs, we help you save money while improving security, efficiency and appearance. Feel free to us our contact form or alternatively our call us/email us buttons below.
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